At Ellatona, customer satisfaction is our priority. We strive to deliver premium quality handbags, and if you are not fully satisfied with your purchase, we are here to assist you.
Returns Policy
We accept returns within 7 days of delivery under the following conditions:
- The product must be unused and in its original condition.
- All original tags, packaging, and accessories must be intact.
- The item must not show signs of wear, damage, or alteration.
Returns that do not meet the above criteria may not be approved.
Non-Returnable Items
- Used or damaged products
- Items returned without original packaging
- Products purchased during special discounts or clearance sale (if applicable)
How to Request a Return
- Contact our support team within 7 days of delivery.
- Share your order number and clear images of the product.
- Once approved, we will provide return instructions.
Please do not send products back without approval.
Refund Policy
- Refunds will be processed only after the returned product passes quality inspection.
- Approved refunds will be credited to the original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.
Damaged or Incorrect Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Share clear unboxing photos or videos for verification.
We will arrange a replacement or refund after verification.
Exchanges
Exchanges are available subject to stock availability. If the requested product is unavailable, a refund will be issued.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@ellatona.com